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GlideView Coaching
Client Agreement

This Client Agreement (“Agreement”) is entered into by and between GlideView, LLC, 16 Magaw Place, Unit 33C, New York, NY 10033 (hereafter known as “Company”) and the Client (hereafter known as “Client”) who agrees to work with GlideView Coaching professional coaches (hereafter known as “Coach”, and collectively as, “Parties”) whereby Coach agrees to provide Personal and Professional Coaching Services which include Group Coaching and 1:1 Coaching (hereafter known as “Services” or “Program”) for Client, who accepts the terms and conditions set forth herein to provide such Services.


In consideration of the mutual covenants stated herein, the Parties agree as follows:

 

DISCLAIMER


As per the International Coaching Federation (“ICF”):


The Client understands that coaching is a partnership (defined as an alliance, not a legal business partnership) between Coach and Client in a thought-provoking and creative process that inspires me to maximize personal and professional potential. It is designed to facilitate the creation and/or development of personal, professional or business goals and to develop and carry out a strategy and/or plan for achieving those goals.


The Client understands and agrees that they are fully responsible for my physical, mental and emotional well being during their coaching sessions, including their choices and decisions. The Client is aware that they can choose to discontinue coaching at any time.


The Client understands that coaching is a comprehensive process that may involve all areas of life, including work, finances, health, relationships, education and recreation. The Client acknowledges that deciding how to handle these issues, incorporate coaching into those areas, and implement their choices is exclusively their responsibility.


The Client understands that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. The Client understands that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and they will not use it in place of any form of diagnosis, treatment or therapy.


The Client promises that if they are currently in therapy or otherwise under the care of a mental health professional, that they have consulted with the mental health care provider regarding the advisability of working with a coach and that this person is aware of the Client's decision to proceed with the coaching relationship.


The Client understands that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. The Client will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. The Client understands that all decisions in these areas are exclusively theirs and they acknowledge that their decisions and their actions regarding them are their sole responsibility.


The Coach promises that all information the Client provides will be kept strictly confidential unless the Client states otherwise, in writing, except as required by law. Throughout the working relationship, the Coach will engage in direct and personal conversations. The Client can count on the Coach to be honest and straightforward in asking questions and making requests. The Client agrees to be an active participant in exploring their own motivations. The Client will be forthcoming with requests and share in designing strategies that support them. The Client acknowledges that they have the ability to make and keep the coaching relationship powerful. The Client also understands that, while both the Coach and the Client agree to work diligently toward their coaching goals, the Coach cannot guarantee any particular results. If the Client believes there are ways that their coaching relationship can be more effective, the Client will communicate this to the Coach and take action to return the power to the coaching relationship.


COSTS


The Client is choosing to participate in the GlideView Group Coaching Programs. Group programs typically run six-weeks in length and meet once per week for 60-minute sessions, either virtually or in person (depending on location and availability). Registration costs are subject to change with or without notice. Group coaching program registration includes the following: One pre-program and one post-program call (20-minutes each); two, 20-minute one-on-one coaching sessions that cannot be combined and which are required to be used at any point during the program time frame and by the end of the last session's week; session content and password-protected recordings, which are available up to 90-days after the last session date; connection with program cohort for resources, motivation and support during and after the scheduled program; and a digital GlideView Group Coaching Program Certificate of Completion.

Upon completion of the Group Coaching Program, the coaching contract will stay in effect so long as the Client continues to purchase coaching services.


PAYMENT


Payment (in U.S. funds) for each coaching service is due in full prior to the beginning of the program start date. Payments can be made in the registration form on the GlideView website.


SERVICES


The Coach will be available to Client by e-mail and text for questions and support in between program sessions during normal business hours, Monday through Friday from 9:00 a.m. to 6:00 p.m. with some limited availability on Saturdays from 10:00 a.m. to 2:00 p.m. Eastern Time. Coach may also be available for additional time, per Client’s request on a prorated basis rate of $75 per hour. Request examples include reviewing documents, reading or writing reports, and engaging in other Client related services outside of coaching hours.


The final session relating to this agreement, held at the conclusion of the coaching alliance and/or group program, is a post-program call in which the Client and Coach will review the progress the Client has made and the accomplishments they have achieved through the coaching relationship, as well as the growth and learning the Client has gained.


PROCEDURE


Group Coaching Program scheduling (date, time, location) will be determined by GlideView Coaching staff. All dates and times are subject to change with little to no notice on the Website. For scheduled programs, an email reminder with program details, such as meeting location (in-person) and meeting link (virtual), program content, and introducing the group members to each other, will be sent to the group participants no less than 24 hours before the scheduled session. The Coach will initiate all virtual sessions. It is the Client’s responsibility to inform the Coach of details pertaining to technological connectivity and/or accessibility prior to the scheduled session. The amount of time the Coach spends waiting for the Client to arrive at their session, whether a virtual meeting, phone call, or in-person, will be considered as part of the session duration and the time will not be made up.

Inappropriate conduct or behavior that deems to be distracting, offensive, or takes away the trust, safety and/or attention of fellow group members within a session or at any point in the duration of a program will be automatically withdrawn as a participant of the program. Client will forfeit all future sessions, access to session recordings and group communication, along with their registration payment.

Minimum Group Size Requirement


A group size of at least two participants per program is required for the effective delivery of GlideView Group Coaching Programs. The Client will be notified no less than five days before the first day of the program in the event that the group program does not meet this requirement. Client will then have the option to register with another group, transfer their registration to another program, or withdraw and receive a full refund.


REFUNDS & CANCELLATIONS


Program registration applies to the specific group coaching program and schedule the Client has chosen. All payments are non-refundable unless the Client cancels within the first 48 hours of registration, incurring a 10% administration fee, so long as the 48-hour window does not end with less than seven days remaining from the program’s start date and time. Full registration payment of the Group Coaching Program is required before Client is able to participate in the program.


The Coach and the Client agree to contact one another either via phone or video conference, and as a follow up via email in the event that, for any reason the Coach believes that the client would be better served by a resource other than the Coach, Group Program, and/or Group Program cohort, the Coach reserves the right to refer the Client elsewhere and/or cancel the Client-Coach relationship immediately. In either case, the Coach will provide the Client with a refund of fees previously collected for any unused portion of program sessions.

Please email hello@GlideView.co for all transfer and cancellation inquiries. The date and time in which we receive your email will denote the established guidelines indicated above. Failure to send an email within these guidelines will deem forfeiture of your program registration fee. You may also email us with any questions or concerns, or if we can be of assistance in any way.

TRANSFERS

Transferring to Another Program


If for some reason the Client cannot attend the program for which they registered, they may transfer their registration one time to the same program area with a different schedule that occurs within six months from the start date of the original program for a 10% administration fee. The Client's request for a transfer must be made no less than seven days prior to the originally registered program’s start date and time. If Client registered for a program with a discount code, they may transfer one time and retain the discount code rate.

Transferring to Another Person


The Client may request that their registration be transferred to another person. Transferring online to another person is not available and contingent on the person having completed any prerequisites for the program and meeting other applicable registration requirements. Client's request for a transfer to another person needs to be made at least 14 days prior to the start date of the program for which they originally registered and will be granted subject to availability.


RELEASE OF INFORMATION


GlideView Coaching Coaches may engage in training and continuing education pursuing and/or maintaining International Coaching Federation (ICF) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By agreeing to this Agreement, the Client agrees to have only their name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship. No personal notes will be shared.


According to the ethics of the coaching profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.


CONFIDENTIALITY


This Agreement is considered a mutual non-disclosure agreement. Both Parties agree not to disclose, reveal or make use of any information learned by either party during discussions, or otherwise, throughout the Term of this Program (“Confidential Information”). Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care. Both Parties agree that any and all Confidential Information learned as of the Effective Date shall survive the termination, revocation, or expiration of this Agreement.


COMPELLED DISCLOSURE OF CONFIDENTIAL INFORMATION


Notwithstanding anything in the foregoing, in the event that Client is required by law to disclose any of the Confidential Information, Client will (i) provide Company with prompt notice of such requirement prior to the disclosure, and (ii) give Company all available information and assistance to enable Company to take the measures appropriate to protect the Confidential Information from disclosure.


NON-DISCLOSURE OF COMPANY MATERIALS


Material given to Client in the course of Client’s work with the Company is proprietary, copyrighted and developed specifically for Company. Client agrees that such proprietary material is solely for Client’s own personal use. Any disclosure to a third party is strictly prohibited.


Company’s program is copyrighted and the original materials that have been provided to Client are for Client's individual use only and are granted as a single-user license. Client is not authorized to use any of Company’s intellectual property for Client's business purposes. All intellectual property, including Company’s copyrighted program and/or course materials, shall remain the sole property of the Company. No license to sell or distribute Company’s materials is granted or implied.


Further, by agreeing to this Agreement, Client agrees that if Client violates, or displays any likelihood of violating, any of Client’s agreements contained in this paragraph, Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.


NON-DISPARAGEMENT


Client shall not make any false, disparaging, or derogatory statement in public or private regarding Company, its employees, or agents. Company shall not make any false, disparaging, or derogatory statements in public or private regarding Client and its relationship with Company.


INDEMNIFICATION


Client agrees to indemnify and hold harmless Company, its affiliates, and its respective officers, directors, agents, employees, and other independent contractors from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, arising out of, or relating to, Client’s participation or action(s) under this Agreement. Client agrees to defend against any and all claims, demands, causes of action, lawsuits, and/or judgments arising out of, or relating to, the Client’s participation under this Agreement, unless expressly stated otherwise by Company, in writing.


DISPUTE RESOLUTION


If a dispute is not resolved first by good-faith negotiation between the Parties to this Agreement, every controversy or dispute to this Agreement will be submitted to the American Arbitration Association. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand and shall take place in New York, NY. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the ninety (90)-day period. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or decree in equity, as circumstances may indicate.


GOVERNING LAW


This Agreement shall be governed by and construed in accordance with the laws of the State of New York, regardless of the conflict of laws principles thereof.


ENTIRE AGREEMENT; AMENDMENT; HEADINGS


This Agreement constitutes the entire agreement between the Parties with respect to its relationship, and supersedes all prior oral or written agreements, understandings and representations to the extent that they relate in any way to the subject matter hereof. Neither course of performance, nor course of dealing, nor usage of trade, shall be used to qualify, explain, supplement or otherwise modify any of the provisions of this Agreement. No amendment of, or any consent with respect to, any provision of this Agreement shall bind either party unless set forth in writing, specifying such waiver, consent, or amendment, signed by both parties. The headings of Sections in this Agreement are provided for convenience only and shall not affect its construction or interpretation.


COUNTERPARTS


This Agreement may be executed in one or more counterparts (including by means of electronic mail via portable document format), each of which shall be deemed an original but all of which together will constitute one and the same instrument.


SEVERABILITY


Should any provision of this Agreement be or become invalid, illegal, or unenforceable under applicable law, the other provisions of this Agreement shall not be affected and shall remain in full force and effect.


WAIVER


The waiver or failure of Company to exercise in any respect any right provided for herein shall not be deemed a waiver of any further right hereunder.


ASSIGNMENT


This Agreement may not be assigned by either Party without express written consent of the other Party.


FORCE MAJEURE


In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.


CLIENT RESPONSIBILITY; NO GUARANTEES


Client accepts and agrees that Client is 100% responsible for their progress, outcomes and results from the Program. Company will provide professional support to Client; however, participation is the one vital element to the Program’s success that relies solely on Client. Company makes no representations, warranties or guarantees verbally or in writing regarding Client’s performance. Client understands that because of the nature of the program and extent, the results experienced by each client may significantly vary. By agreeing to this Agreement, Client acknowledges that there is an inherent risk of loss of capital and there is no guarantee that Client will reach its goals as a result of participation in the Program and Company’s comments about the outcome are expressions of opinion only. Company makes no guarantee other than that the Services offered in this Program shall be provided to Client in accordance with the terms of this Agreement.


IN WITNESS WHEREOF, the Parties, intending to be legally bound, have executed this Client Agreement as of the date first indicated below.


Your acknowledgement of reading this agreement and proceeding to register for Company's Services indicates full understanding of, and, agreement with, the information outlined above.

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